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Anyone else unable to reset password?

Forums General Melanoma Community Anyone else unable to reset password?

  • Post
    KRob
    Participant

      Sorry to use the main board for this question, but I have been frustrated for weeks trying to log-in to the board and always getting an "incorrect" message in response. When I try to "reset"  my password, the only message I get in my email is a "one time only" access link with no new password. When I edit my info (username and password) using that link, I can never get back on through the regular "log in".

      Any suggestions?

      Thanks,

      Karen

      Sorry to use the main board for this question, but I have been frustrated for weeks trying to log-in to the board and always getting an "incorrect" message in response. When I try to "reset"  my password, the only message I get in my email is a "one time only" access link with no new password. When I edit my info (username and password) using that link, I can never get back on through the regular "log in".

      Any suggestions?

      Thanks,

      Karen

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        kwahlbin
        Guest

          Hi Karen – I am sorry you are having problems with your login.  I know how frustrating that can be.  I will check to see if there is some issue with your account.  I will send you an email with more information.  – Kathy

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